We strive to provide the best customer service to our guests (that’s you!). In order to do so, we have updated our cancellation policy. Last minute cancellations leave gaps in our schedule that cannot be filled without timely notice. This prevents us not only from providing other guest excellent service, but also directly effects the lively-hood of your service provider. Please see below our new, updated policies:
It will be required for all new guests to provide a credit card to reserve any appointment. Your card will be charged 50% of services booked if you cancel or reschedule your appointment within 24-hours. A no-show will result in a 100% charge of services booked for all new guests. (see below no-show definition)
EXISTING LOYAL GUESTS
For all existing clients with any no-shows, or multiple unexcused cancellations or reschedules, a credit card will be required for any future appointments and will fall under new guests policies.
Not showing up for your appointment or canceling within 2 hours of your appointment is considered a no-show. An unexcused no-show, determined by management, will result in the charge of 100% of services booked to the credit card on file.
Thank you for respecting what we love most – serving you!
~Your SLS Team~